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FAQs
To initiate the return of an unwanted item, please get in touch with us Directly. We will provide all the necessary details on returning the item, including our Returns address. It’s important to note that you should not send the item back to the address provided on the parcel packaging.
For your peace of mind, we highly recommend sending your parcel via a tracked service to ensure it’s delivered safely. This will protect you against any potential losses during the shipping process.
It’s crucial to send the item back to us successfully, as we won’t be able to process a refund if we don’t receive the returned item. Please keep this in mind as you proceed with the return process.
You could get a discount code from subscribed email( sometimes it enters spam). To avail of a discount code, please proceed to the Checkout section, where you will find a window on the right-hand side. Enter your Discount Code in the field and click ‘Apply’ to redeem it. If you face any issues during this process, feel free to contact us, and we will be glad to assist you.
Our estimated processing time for orders is 2-3 working days, with delivery expected within 10-14 working days. However, please note that there may be occasions when delivery times exceed 14 working days.
If you haven't received an email order confirmation and/or a tracking number after 4 working days since placing your order, please get in touch with us so we can assist you.