Payment Policy

At Sakuto Knives, we are committed to providing a secure, transparent, and reliable payment process. This Payment Policy outlines the terms and conditions related to payments made on our website, ensuring compliance with applicable e-commerce standards and customer protection guidelines.

Accepted Payment Methods

We accept a range of secure and widely recognized payment methods to provide flexibility and convenience for our customers. These may include:

  • Major credit and debit cards (such as Visa, Mastercard, and other supported providers)
  • Secure online payment gateways
  • Other payment options as displayed at checkout

All available payment methods will be clearly presented during the checkout process.

Currency

  • All transactions on our website are processed in GBP (£) – British Pound Sterling
  • If your payment provider uses a different currency, conversion rates and additional fees may apply depending on your bank or payment provider

Payment Security

We take the security of your payment information seriously. Our website uses industry-standard security measures, including:

  • Encrypted payment processing (SSL technology)
  • Secure payment gateways that comply with recognized security standards
  • Protection against unauthorized transactions

We do not store or have direct access to your full payment details.

Payment Authorization

  • All payments are subject to authorization by your payment provider
  • If authorization is declined, your order will not be processed
  • We are not responsible for delays caused by payment authorization issues

Please ensure that your billing information is accurate to avoid delays or cancellations.

Order Confirmation

Once your payment has been successfully completed:

  • You will receive an order confirmation email with your purchase details
  • This confirmation indicates that your payment has been received and your order is being processed

If you do not receive confirmation, please check your spam folder or contact our support team.

Pricing and Accuracy

We strive to ensure that all prices listed on our website are accurate and up to date. However:

  • Errors in pricing or product information may occasionally occur
  • We reserve the right to correct such errors without prior notice
  • If an error affects your order, we will contact you before proceeding

All prices displayed include applicable charges unless stated otherwise.

Fraud Prevention

To maintain a safe shopping environment, we may perform verification checks on certain transactions. This may include:

  • Requesting additional information to confirm your identity
  • Delaying or cancelling orders flagged as potentially fraudulent

These measures are in place to protect both our customers and our business.

Billing Information

Customers are responsible for providing accurate and complete billing information at checkout. Incorrect details may result in:

  • Payment delays or failures
  • Order cancellation

Please ensure that your billing address matches the information on file with your payment provider.

Refunds

Refunds are processed in accordance with our Refund & Return Policy.

  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider
  • For full details, please refer to our dedicated Refund & Return Policy page

Contact Us:

Business Address: 7 Copperfield Road, Coventry, West Midlands, CV2 4AQ, United Kingdom
Email: support@sakutoknives.co.uk
Phone Number: +44 7776916248
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT+00:00)