At Sakuto Knives, customer satisfaction is our top priority. We are committed to providing high-quality products and a transparent, fair returns process. If you are not completely satisfied with your purchase, please review the policy below to understand your rights and options.
Return Window and Eligibility
We accept returns within 30 days of delivery, provided the following conditions are met:
- Items must be unused, in new condition, and returned in their original packaging
- Products must not show any signs of use, wear, or damage caused after delivery
- Returns are accepted for both defective and non-defective products
- Customers must contact us in advance to request return instructions before sending any item
We reserve the right to refuse returns that do not meet the above conditions.
Damaged or Defective Items
If your order arrives damaged, faulty, or defective, please contact us as soon as possible after delivery.
To help us resolve the issue efficiently, please provide:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the problem
Once reviewed, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund, depending on the situation.
Exchanges
We are happy to offer exchanges for eligible items.
- Exchanges are accepted within the 30-day return window
- Items must meet the same eligibility criteria as returns (unused and in original condition)
- Customers must contact us to arrange an exchange before returning the item
Exchanges are subject to product availability.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
If your return is approved:
- Refunds will be issued to your original payment method
- Processing time is up to 7 business days after approval
- You will receive a confirmation email once the refund has been completed
Please note that processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Please check your bank or payment account again
- Contact your bank or card provider, as processing times can vary
- If the issue persists, contact us at support@sakutoknives.co.uk for assistance
Non-Returnable Conditions
We do not accept returns in the following situations:
- Items that have been used, damaged, or altered after delivery
- Products returned without prior authorization
- Items returned after the 30-day return period
All returned products must strictly meet our condition requirements.
Return Address
Please send all approved returns to the following address:
7 Copperfield Road, Coventry, West Midlands, CV2 4AQ, United Kingdom
Method & Fees
- Return Method: By mail
- Return Label: Download and print (provided free of charge)
- Restocking Fee: None
- Return Shipping Cost: Free
- Refund Processing Time: 7 business days
Cancellation Policy
Orders may be cancelled within a short period after placement, provided they have not yet been processed or dispatched. To request a cancellation, please contact us as soon as possible.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return procedure.