Trusted by +100,000 customers
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FAQs
Dishwashers can damage both the blade and the handle due to high heat, prolonged moisture exposure, and movement during the wash cycle.
For optimal care, we recommend hand washing your knife with warm water and drying it immediately after use with a clean, dry cloth.
You’ll usually receive an order confirmation email after placing your order.
If it doesn’t arrive within a few minutes, please check your spam or junk folder, as automated messages can sometimes be filtered by your email provider.
Tracking details are sent once your order has entered the fulfillment process and may take a short time to be generated.
If more than 3 working days have passed since you placed your order and you still haven’t received an order confirmation or tracking number, please contact our support team, and we’ll be happy to help.
If you wish to return an unwanted item, please contact our support team, and we’ll provide full return instructions, including the correct return address.
When sending your item back, we recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed. This helps ensure your parcel can be located in the unlikely event of any issues during transit.
Once we’ve received and inspected your return, we’ll issue your refund in line with our returns policy.
We stand fully behind our products, which is why we offer a no-questions-asked return policy. Along with our 30-day risk-free money-back guarantee, we provide a FREE limited lifetime warranty against manufacturing defects in materials and construction, and guarantee performance as advertised when properly used and maintained.
We take great pride in our knives and accept nothing less than excellence. If you experience any quality issues, please contact us and we’ll be happy to arrange a return and provide a replacement.
We accept all major credit cards and digital wallets, including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
We also offer installment payments through AfterPay, allowing you to pay in 4 interest-free installments. Learn more here.
Our core values are uncompromising quality and genuine loyalty to our customers. Our competitive prices are possible because we eliminate middlemen and sell directly to you—so you get premium, high-quality products at a fair, honest price. And the best part? They’re made to last a lifetime.
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Trusted by professional chefs
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On all the UK orders
JAPANESE STEEL
100% FOOD-SAFE
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4.85+ Rating Star
Craftsmanship from Japan







